Returns & Exchanges

At Maximilian Equestrian, we strive for the perfect fit; however, if you are not completely satisfied with your purchase, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Request

Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the items in their original packaging with all equestrian technical tags attached, ensuring the gear is clean and free of horse hair.

3

Ship the Items

Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.

4

Receive Refund or Exchange

Once our quality control team inspects the items, we will process your refund to the original payment method or ship your new size within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing